On Windows 32 systems, Cloud Discovery Tool versions prior to 3.5 might result in an error: "Unknown error running Java Application". This error is due to java/JRE which is part of Cloud Discovery Tool is a 64 bit application and will not run on 32 bit Windows. There will be no errors/messages logged for analysis as the tool itself is not intialized due to java error.
- Close all instances of Cloud Discovery Tool
- Terminate/kill java.exe from Task Manager (Please make sure only java.exe from Cloud Discovery Tool is killed as there could be many other java installed on the system)
- Rename C:\Program Files (x86)\CloudDiscovery-1.0\Java to C:\Program Files (x86)\CloudDiscovery-1.0\Java_old
- Download newer version of Cloud Discovery Tool and install. Refer KB article for further help in downloading newer version of Cloud Discovery Tool: How and from where to download Cloud Discovery Free Edition?